WEBVTT 00:00:02.500 --> 00:00:05.000 now serving we 00:00:05.000 --> 00:00:07.500 have drinks like the hot cocoa Mexican AUA 00:00:07.500 --> 00:00:10.000 and we have 00:00:10.000 --> 00:00:12.500 the froco which is to 00:00:12.500 --> 00:00:15.000 make with whole milk here's the hot chocolate 00:00:15.000 --> 00:00:17.500 has chocolate powder chocolate 00:00:17.500 --> 00:00:20.000 chips serious business it's 00:00:20.000 --> 00:00:22.500 uh charger Cafe we we have staff meetings 00:00:22.500 --> 00:00:25.000 and those meetings are they are 00:00:25.000 --> 00:00:27.500 they're here because 00:00:27.500 --> 00:00:30.000 we need to know okay how 00:00:30.000 --> 00:00:32.500 our last day go 00:00:32.500 --> 00:00:35.000 when we were open uh what was the customer 00:00:35.000 --> 00:00:37.500 traffic like was it good did we assist customers 00:00:37.500 --> 00:00:40.000 where they happy um they 00:00:40.000 --> 00:00:42.500 they feel welcome anything like that uh 00:00:42.500 --> 00:00:45.000 we also talked about 00:00:45.000 --> 00:00:47.500 about who is going to do what and that 00:00:47.500 --> 00:00:50.000 happens in the real world that's in short term 00:00:50.000 --> 00:00:52.500 helping me and the rest 00:00:52.500 --> 00:00:55.000 of the staff to create Solutions in 00:00:55.000 --> 00:00:57.500 which you know critical thinking and how 00:00:57.500 --> 00:01:00.000 to problem solve charger Cafe 00:01:00.000 --> 00:01:02.500 part of Career and Technical education programming 00:01:02.500 --> 00:01:05.000 at Governor Morehead School a residential campus for 00:01:05.000 --> 00:01:07.500 North Carolina's visually impaired students 00:01:07.500 --> 00:01:10.000 Career Technical education is the practice of 00:01:10.000 --> 00:01:12.500 helping students understand about careers 00:01:12.500 --> 00:01:15.000 we start with career awareness we teach students about 00:01:15.000 --> 00:01:17.500 the different careers that are available and then by the 00:01:17.500 --> 00:01:20.000 time they're in high school we want them to choose a 00:01:20.000 --> 00:01:22.500 pathway there are 3 Pathways that 00:01:22.500 --> 00:01:25.000 Governor Morehead School the Adobe pathway is 00:01:25.000 --> 00:01:27.500 for students with a significant amount of sight they 00:01:27.500 --> 00:01:30.000 learn how to work with images say editing 00:01:30.000 --> 00:01:32.500 photos and videos creating graphic designs students 00:01:32.500 --> 00:01:35.000 in the assist of tools pathway learn about assistive 00:01:35.000 --> 00:01:37.500 Technologies equipping them to become subject matter 00:01:37.500 --> 00:01:40.000 experts opening doors to careers as testers 00:01:40.000 --> 00:01:42.500 for those Technologies in the entrepreneurship 00:01:42.500 --> 00:01:45.000 pathway students develop business plans tail 00:01:45.000 --> 00:01:47.500 alert to their career Pursuits all of that comes 00:01:47.500 --> 00:01:50.000 together in the governor Morehead School Career 00:01:50.000 --> 00:01:52.500 Training Center for example they can take the design 00:01:52.500 --> 00:01:55.000 skills learned in the Adobe pathway and apply 00:01:55.000 --> 00:01:57.500 them in the screen printing shop right 00:01:57.500 --> 00:02:00.000 there on campus we also have in the workforce 00:02:00.000 --> 00:02:02.500 Training Center we have the Braille repair room where 00:02:02.500 --> 00:02:05.000 we have students who sell our inner career 00:02:05.000 --> 00:02:07.500 technology pathway where they're actually taking the 00:02:07.500 --> 00:02:10.000 assisted tools pathway but others are just learning 00:02:10.000 --> 00:02:12.500 how to repair the bra brahlers and 00:02:12.500 --> 00:02:15.000 they're um learn how to do that they take it apart 00:02:15.000 --> 00:02:17.500 clean it they they restore it well 00:02:17.500 --> 00:02:20.000 the school came to us and said we would really like to develop 00:02:20.000 --> 00:02:22.500 a career center because 1 thing that happens 00:02:22.500 --> 00:02:25.000 with these students when they graduate from here they've 00:02:25.000 --> 00:02:27.500 got some life skills but they're not necessarily prepared 00:02:27.500 --> 00:02:30.000 to go into the workforce and 00:02:30.000 --> 00:02:32.500 so if we can do something to help them with the workforce 00:02:32.500 --> 00:02:35.000 so with the career center the first stop right now that 00:02:35.000 --> 00:02:37.500 we do we're helping with is a coffee shop and 00:02:37.500 --> 00:02:40.000 ones where they can learn not only to be 00:02:40.000 --> 00:02:42.500 Baristas through Wake Tech which 00:02:42.500 --> 00:02:45.000 they're doing with Community College but also 00:02:45.000 --> 00:02:47.500 so how they manage the money how they manage each other how they 00:02:47.500 --> 00:02:50.000 do a schedule how they make formulas for these coffees 00:02:50.000 --> 00:02:52.500 and teas and drinks or whatever like that and 00:02:52.500 --> 00:02:55.000 how they serve their other students The Faculty here 00:02:55.000 --> 00:02:57.500 and guests that come on campus so it's 00:02:57.500 --> 00:03:00.000 it's a matter of getting them 00:03:00.000 --> 00:03:02.500 Beyond just the book learning and getting them 00:03:02.500 --> 00:03:05.000 into a real world experience that they're going 00:03:05.000 --> 00:03:07.500 to have to be a part of anyway 00:03:07.500 --> 00:03:10.000 in their lifetime so we just 00:03:10.000 --> 00:03:12.500 want to help them get it earlier and be confident 00:03:12.500 --> 00:03:15.000 because you can do the types of things that 00:03:15.000 --> 00:03:17.500 really inspires new skills to seek other 00:03:17.500 --> 00:03:20.000 means then it's 00:03:20.000 --> 00:03:22.500 not a matter of someone looking at them thinking they've 00:03:22.500 --> 00:03:25.000 got a disability they're like I'm we 00:03:25.000 --> 00:03:27.500 know all of a sudden we realize their ability so the expanded 00:03:27.500 --> 00:03:30.000 Core Curriculum at GMS is different 00:03:30.000 --> 00:03:32.500 school districts because we're 00:03:32.500 --> 00:03:35.000 pro providing intense intentional 00:03:35.000 --> 00:03:37.500 immersive instruction in the expanded core 00:03:37.500 --> 00:03:40.000 on a daily basis I think it's 00:03:40.000 --> 00:03:42.500 employer would be pleasantly surprised that our students 00:03:42.500 --> 00:03:45.000 can go into the workplace advocate 00:03:45.000 --> 00:03:47.500 themselves saying this is the accommodations 00:03:47.500 --> 00:03:50.000 I need to be successful in 00:03:50.000 --> 00:03:52.500 the workplace these are the solutions I'm 00:03:52.500 --> 00:03:55.000 bringing to a potential problem this is I 00:03:55.000 --> 00:03:57.500 can show you how I can interact with people I 00:03:57.500 --> 00:04:00.000 can show you I can operate a point of 00:04:00.000 --> 00:04:02.500 I can fill orders and 00:04:02.500 --> 00:04:05.000 do it with a smile on my face definitely have 00:04:05.000 --> 00:04:07.500 the same expectations you would have for any other employee 00:04:07.500 --> 00:04:10.000 it's just that person with 00:04:10.000 --> 00:04:12.500 a visual impairment is going to do the job in a different way 00:04:12.500 --> 00:04:15.000 and and still be successful at it 00:04:15.000 --> 00:04:17.500 so if they're ringing up a customer at 00:04:17.500 --> 00:04:20.000 the point of sale system it might not be able to do it visually 00:04:20.000 --> 00:04:22.500 but they'll be able to use the system technology with 00:04:22.500 --> 00:04:25.000 a screen reader and have the screen read 00:04:25.000 --> 00:04:27.500 aloud what is going on with that transaction and 00:04:27.500 --> 00:04:30.000 still be able to complete that sale 00:04:30.000 --> 00:04:32.500 in a timely manner charger Cafe Baristas 00:04:32.500 --> 00:04:35.000 are the real deal part of the Brewster program that 00:04:35.000 --> 00:04:37.500 we have where we go to Wake Tech and they take Barista 00:04:37.500 --> 00:04:40.000 so they they can eventually work 00:04:40.000 --> 00:04:42.500 in the coffee shop they do get 2 certifications 00:04:42.500 --> 00:04:45.000 the first 1 I did talk about which was safe 00:04:45.000 --> 00:04:47.500 food handling the second 1 is 00:04:47.500 --> 00:04:50.000 the guest service gold um 00:04:50.000 --> 00:04:52.500 certification where they learn about hospitality and 00:04:52.500 --> 00:04:55.000 tourism and they also talked about you 00:04:55.000 --> 00:04:57.500 know how to make sure customers are happy that 00:04:57.500 --> 00:05:00.000 they're friendly and that they um 00:05:00.000 --> 00:05:02.500 are successful because you don't want any bad 00:05:02.500 --> 00:05:05.000 reviews when you're you know people come into your establishment 00:05:05.000 --> 00:05:07.500 you know they're ready to 00:05:07.500 --> 00:05:10.000 put in that review and you don't want it to be something negative and 00:05:10.000 --> 00:05:12.500 so our students are learning how to make sure that things are positive 00:05:12.500 --> 00:05:15.000 that if the customer is unhappy 00:05:15.000 --> 00:05:17.500 I don't know how to turn that around and make it a good experience 00:05:17.500 --> 00:05:20.000 and so our stir if you're looking for um 00:05:20.000 --> 00:05:22.500 somebody in your employment who 00:05:22.500 --> 00:05:25.000 can do that our students are the ones who can do that for 00:05:25.000 --> 00:05:27.500 you 1 of the things inspired us to 00:05:27.500 --> 00:05:30.000 uh get involved with the governor Morehead 00:05:30.000 --> 00:05:32.500 School is 00:05:32.500 --> 00:05:35.000 I think there are more deserving I think 00:05:35.000 --> 00:05:37.500 these kids are sharp I think these kids have many 00:05:37.500 --> 00:05:40.000 many other senses which we don't have he's talking 00:05:40.000 --> 00:05:42.500 about students like he'll seen who will tell you Governor 00:05:42.500 --> 00:05:45.000 Morehead school has positioned him to 00:05:45.000 --> 00:05:47.500 provide customer service not just on par with but 00:05:47.500 --> 00:05:50.000 Superior to his fully sighted 00:05:50.000 --> 00:05:52.500 peers the school model is we walk 00:05:52.500 --> 00:05:55.000 by faith not by sight so what 00:05:55.000 --> 00:05:57.500 I'm saying is 00:05:57.500 --> 00:06:00.000 because yeah like hearing listening 00:06:00.000 --> 00:06:02.500 you when you listen attentively it 00:06:02.500 --> 00:06:05.000 trains you how to how to like do active listening 00:06:05.000 --> 00:06:07.500 and that way I 00:06:07.500 --> 00:06:10.000 can give you better customer service it's not always about 00:06:10.000 --> 00:06:12.500 what you can see what you cannot see 00:06:12.500 --> 00:06:15.000 whether you can use your other 00:06:15.000 --> 00:06:17.500 senses to help 00:06:17.500 --> 00:06:20.000 you to do the job